Practical actions in times of crisis – law firm home working

Law Firm Explains How They Enabled Seamless Telecom & Video Home-Working

Jake McGhee, IT Manager at Hillyer McKeown Solicitors needed to rapidly implement a home-working solution for over 120 solicitors. But the problem was half of their workforce don’t have business mobiles and they didn’t want to make calls displaying their personal mobile number while they work from home. So, something needed to be done – and quick.

Within 2 hours the multi-site law firm was set-up with home-working software which can be used as an app on employee’s mobile devices or on their laptops, that ran alongside their law firms telephone system and allowed their fee-earners and staff to make and receive calls from their mobile devices or laptops just as though they were in the office, displaying their main office or direct dial number.

 “Matrix247 supplied Hillyer McKeown with home working apps completely free of charge. This was activated immediately after being requested from Matrix247 meaning for those users that do NOT have a business mobile… specifically, staff who would not wish to display out their own personal mobile number when making work-based calls, these users have simply taken their extension as an “app” on their own personal smart phone. Feedback from those users is fantastic, users have all reported that they really like the app, it’s easy to use, good call quality, and they essentially have their desk phone on their mobile phone.”

The firm are also using a ‘pay-as-you-use’ cloud-based video conferencing solution allowing their staff to invite clients to video meetings (instead of meeting face-to-face), and their clients can join the video conferences from any device. This means when staff aren’t using video conferencing, no costs are being incurred.

video meeting

People are more engaged over video by 87% compared to any other channel – this is a game changer for law firms that want to enable faster, immediate communication with their clients in this time when face-to-face meetings are no longer a choice.

The home-working apps also enable staff to share their screens with each other, collaboratively edit documents and work together seamlessly.


‘Agile Working’ has been a buzzword in the legal sector for a while, enabling employees to work anytime, anyplace, anywhere. Ensure your internal workflows remain resilient and stay connected with clients and employees to provide a virtual face-to-face service.

If you would like advice on quickly implementing your own telecom and video home-working solution, contact Victor Lisowski on 0345 362 0013 or email

Mia Pritchard, Matrix247

Services for the legal sector by Matrix247

For over 3 decades, award-winning Matrix247 have delivered the following solutions to over 100 law firms nationally. Secure hosted & on-premise telephony, high-speed data networks, SRA compliant mobile devices, video collaboration and we integrate to case management systems for a truly converged experience.

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