Matrix247

How We Help Law Firms

For over 25 years, Matrix247 have delivered telephony systems, low-cost landline solutions, mobile call-routing, mobile devices, connectivity and SRA compliant cyber security solutions to hundreds of law firms and currently have thousands of users deployed utilising on-premise and hosted telephony, mobile devices, data connections and video conferencing solutions. We implement networks for multi-location law firms and enable remote seamless working for fee earners when appropriate.

Benefits delivered to law firms include:

  • Converging desktop phones and mobile devices so fee earners can use any device.
  • Integration of call recording and messages into existing case and practice management systems
  • Integration of Microsoft Calendars and Global Address Books into the telephony system. Firms need this complete awareness of staff status when communicating with clients. This generates responsive customer service and client satisfaction.
  • The ability to recruit best fee earners and staff. This is by offering the latest in agile working solutions coupled with management information reporting/awareness reporting.

Matrix247 assists law firms through a Communications Audit report split into three sections.

1: Identify all possible savings across the telecoms, mobile and connectivity landscape of the firm.

2: Help for COLPs: Conduct a Communications Assessment to ensure compliance with the SRA regulations. Options to build-in back-up, resilience and security across telecoms, mobile and data networks. We help with disaster recovery and business continuity plans.

3: Share what successful law firms are doing to enhance communication with existing and prospective clients. Including benefits of integrating any existing case management systems to your telecoms system.

Many successful law firms have call reporting software which automatically provides reports to heads of departments so the firm can see statistics on best staff, lost calls, talk time (so can accurately bill) and receive the following benefits:

  • Save money immediately by identifying under-usage of existing services.
  • Replicate your best fee earners by automatically delivering management trend information. How are staff speaking to clients on the phone? Copy the best!
  • Quickly call back missed client enquiries by presenting management with unreturned lost call information.

Our Services

  • Stay connected

    Hosted Telecoms, On-Premise Telecoms & Mobile Telecoms connectivity.

  • Latest Mobile Technology

    A wide variety of makes and models of mobile handsets and tablet devices are available. Ensure your organisation is benefitting from the latest mobile device technology.

  • SRA Compliant

    Being Cyber Essentials PLUS certified we safeguard your Legal practice by detecting security threats, manage issues of security especially if you wish to deploy bring-your-own-device policies and keep track of Law Firm mobiles with device location.

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OUR BACKGROUND

Established in 1991, award-winning Matrix247 has the expertise and experience to deliver all your telecoms, connectivity, video conferencing, mobile communications and cyber security solutions.

Offering advice and sharing knowledge at board-level if required, we look to align your business strategy with a shared communication vision. Our goal is to ensure your customers and staff receive a communication experience that exceeds expectation. Whilst keeping on-going costs to a minimum!

We are in the business of maximising conversion ratios of inbound enquiries to client meetings by providing management information on all types of inbound multi-media communications. We also ensure existing money spent by law firms on marketing is optimised for the greatest return for the law firm and client experience.

“Hillyer McKeown Solicitors prides itself on delivering a highly responsive personalised service to its clients. To achieve this, every part of the communication process has to be excellent. At a time of increasing customer expectation, Matrix247 have given us telecom, mobile, data network and video conferencing solutions that enables seamless customer-focused call handling, giving the firm a real competitive advantage. And we’ve saved tens of thousands of pounds in the process!”

Steve HarveyPartner and Head of Commercial, Hillyer McKeown Solicitors

“Matrix247 are a great company to work with, whether you’re dealing with the MD Stephen Pritchard or engineers there’s no difference, there’s obviously a culture in that business of being interested in their customers wanting to deliver great customer service and they’ve been an absolute pleasure to work with. They are without doubt the best company we deal with.”

Scott HardingDeputy Managing Partner, Poole Alcock Solicitors

“Ever since partnering with Matrix247 as our telecoms provider we have received a fantastic responsive relationship. We worked together to create a robust SIP solution across our six locations to ensure our clients received an extremely secure, reliable and responsive service. Matrix247 delivered this with ease and simplicity ensuring that our business telecoms are future proofed. The savings that Matrix247 provided were a welcomed bonus.”

Anthony TerryDirector of IT, Napthens LLP