Document Direct

UK 24/7 digital dictation transcription and secretarial service

Our talented team of UK-based secretaries work around the clock giving you a resource at a lower cost than employing 9-5 staff.

Being available seven days a week, 24 hours a day means, whether you’re working with clients from different time zones or stuck in the office late on a deadline, our team is always on hand to help.

Make best use of your staff by tactically outsourcing to an extended team

Your staff are always busy, and hiring temps brings many other issues and problems of continuity and cost. With Document Direct you only pay for what you need, meaning no wastage and exceptional value. In fact, you can save up to 60% compared to your current in-house costs.

We charge a fixed rate based on the length of the dictation no matter how long it takes the typist to type it, how tight the deadline is or what time of day or night it is required.

Security and compliance is paramount

We are the only UK outsourced transcription company serving the legal sector on a 24/7 basis to be accredited with the highly regarded ISO27001 standard for Information Security Management, and are also accredited to ISO22301 in respect of Business Continuity and ISO9001 for Quality Control.

To maintain our accreditation we are regularly audited and work continuously to train staff, improve and refine our working practices, and upgrade our systems.

  • All digital dictation is encrypted.
  • Our website and servers are protected by Secure Socket Layer Certification (SSL Certificate).
  • Client data is stored and accessed only on Document Direct’s secure servers.
  • All data remains in the UK under UK legal jurisdiction.
  • All secretaries are DBS checked and sign a confidentiality agreement.
  • Clients download completed work from a secure password-protected website.

What our customers say:

“Meredith Connell has improved the typing and administrative resource provided to its lawyers and as a consequence has also increased its levels of client satisfaction by supplementing their in-house support through a global 24/7 commitment of skills and resource from Document Direct.”

Shona GillespieWP Team Leader, Meredith Connell

“Thanks to Document Direct we are now even more responsive to our clients.”

William RobinsOperations Director, Keystone Law

“Our commitment and delivery of support services to our own fee earners and consequently quality and service to our clients on a global basis is underwritten by the service from Document Direct.”

Kate McDermottNational Secretarial Services Manager, Trowers & Hamlins

“Document Direct are efficient, reliable, and always there to help with quick typing turnarounds. I can highly recommend their services.”

James McKeon

Our Services

  • Typing & Transcription

    High-quality, quick and confidential typing and transcription services

  • Document Production

    Creation of Word documents with advanced document formatting

  • Endorsed and approved

    Document Direct is the exclusive endorsed typing and transcription service of the Manchester Law Society, Law and LawShare.

  • Secure and Confidential

    Document Direct is the only UK outsourced transcription company serving the legal sector on a 24/7 basis to be accredited with the highly regarded ISO27001 standard.

  • Download our app for truly mobile dictation!

    Download our dictation app from the Apple App Store or Google Play Store for use on your iPhone or Android smartphones.. It’s free and easy to use.

  • Get in touch

    Call 0845 340 3031 or email info@documentdirect.co.uk

    Use the email address above or send us a note through the contact form below.

Our recent Calico articles:

Customer Case Studies

Hill Dickinson LLP logo

Hill Dickinson LLP

Type/Location:

International Commercial Law Firm

Requirement:

Co-sourcing of document production to improve efficiencies and reduce costs

Solution Provider:

Document Direct

View Case Study >

Hillyer McKeown Logo

Hillyer McKeown

Type/Location:

Regional Law firm, Chester, Liverpool, Birkenhead

and Deeside.

Requirement:

Improve the efficiency of case file management and support fast turnaround times.

Solution Provider:

Document Direct

View Case Study >

Keystone Law logo

Keystone Law

Type/Location:

Next generation law firm, a distributed model underpinned by technology. 250 lawyers, 40 support staff.

Requirement:

Scalable, fully mobile and 24/7 document production

Solution Provider:

Document Direct

View Case Study >

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