We are the UK’s leading engagement specialist. Our mobile-first platform is unique in the market in supporting both client and colleague engagement, simultaneously enhancing revenue growth and operational performance.
This end-to-end approach goes well beyond marketing and HR: it’s about focusing an entire organisation on its ability to deliver the right experience to those that matter.
Already well proven in the corporate world, we’re now bringing end-to-end engagement to legal, backed by a team with two decades’ experience of the sector.
We help law firms:
- Increase revenues and profitability through ‘owning’ the client lifecycle and reshaping client relationships;
- System-enable the upsell, cross-sell and resell process, taking the average matter 1 to matter 2 conversion rate from <10% to 20%+, and matter 2 to matter 3 rate from <5% to 10%+ (average current rates as indicated by our research)
- Pro-actively generate referrals and leads for new business;
- Allow clients to track matters and self-serve via their own dashboard, including document exchange, digital signing and bill payment;
- Transform service delivery and the client experience through innovations such as augmented reality, Social Media for Business, secure messaging and AI-driven newsfeeds
And to create the engaged teams, energised workplace and healthy culture that can deliver for your clients, we can also help firms:
- Support employees at every point of the colleague lifecycle 24/7;
- Inform, involve and inspire across a multi-generational workforce, with an internal comms approach that moves away from email;
- Give everyone everything they need to bring their best to work, whether that’s easy-to-access job resources, on-demand elearning, or mental health support;
- Automate lead generation and other manually-intensive tasks to drive convenience at the front-end, efficiencies at the back;
- Provide a 21st century proposition to attract, develop, and keep talent within the firm;
- Achieve all of this through a unified workspace, replacing or integrating existing point solutions to give a single front door