Case Study: Hillyer McKeown

Document Direct were appointed in June 2012 to provide an outsourced transcription service. This has now improved the efficiency of our case file management, and also assisted our fast turnaround times so that we can better respond to our clients.

Document Direct worked with Hillyer McKeown to not only deliver an improved transcription service but also installed an upgraded and bespoke digital dictation system which can be used by both in-house secretaries and fee earners and integrates with Document Direct thereby enabling co-sourcing within the firm.

The detailed level of reporting means audit trails for work, analysis of secretarial and fee earner productivity and costs are transparent.

Document Direct’s Operations Dept have created a knowledge base about our firm which enables them to train up the outsourced team of secretaries to work directly inside our case management system. This has removed the need for us to constantly recruit and train secretaries and as a result we have a hold on recruitment and we no longer use temporary staff.