Stephen Pritchard of Matrix247, the communication infrastructure supplier-partner to Jackson Lees Solicitors for the last eight years, added: After Jackson Lees’ first acquisition, the existing communication infrastructure came into its own – theirs was a single platform that managed staff remotely across multiple locations, either in disparate offices or remote/home-based locations. This enabled changes required by anyone to be simply done by their own staff via a remote log-on, as opposed to having to manage each on-premise phone system individually at each location.
Being license-based, there was also the option for additional staff or users to be ’turned off or on’ immediately so that the firm only ever paid for what was needed – an invaluable feature while staff were being furloughed during lockdown. And with a secure IP-based phone system at its core, staff were able to actually take their handsets home, plug them into a home router and work there as if they were sat at their desk. In addition, it allowed some staff who simply required their land line office numbers diverting to their mobiles to be switched on immediately on a per person basis.
Many of the staff mobile phones have now been twinned with office phones. This has greatly facilitated home-working and the maintaining of both professional standards and privacy, as while using their mobile phones the system has still allowed for the outward presentation of their work landline phone number, rather than their mobile number.
In the second article of this series, Joanna and Brian share their Acquisition Outlook incorporating; adapting to the new shape of the market, the impact of agile working, and how to embed meaningful change in an organisation.