Paris Smith moved from basic headline objectives and a pool of potential suppliers to having a detailed strategy and a preferred supplier within 15 consultancy days.
An immediate saving was achieved from the selection process with an integrated CRM solution being available as part of the application offered by the preferred supplier, rendering unnecessary the purchase of an additional solution.
Significant savings are achieved by the elimination of maintenance costs of seven systems.
Other key success factors to be achieved from the PMS implementation. These include streamlined CRM and marketing integration, cost savings by removing paper-based processes and GDPR compliance
The improved functionality will support the firm’s:
- Operational performance improvements
- Client Relationship Management
- Knowledge Management
- Client Portals
Paris Smith is now ready for the implementation project.